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To set up a Call line, in the Teams admin center, broaden, choose, and after that choose. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To add an existing resource account: Under, choose the button to add a resource represent this Call queue.

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Select the button next to the resource account you want to appoint to this Call line. At the bottom of the pane, select the button. If you require to create a resource account: Under, select the button to add a resource represent this Call line. On the pane, look for any set of letters to bring up the results dropdown.

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On the pane: Key in a descriptive. Representatives see this name when a call is presented to them. Type in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, choose the button. On the pane, select the button. Agents see the resource account name when they get an incoming call.

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Appoint outgoing caller ID numbers for the representatives by defining one or more resource accounts with a telephone number. Agents can select which outbound caller ID number to use with each outbound call they make. Within the Calls App, representatives can utilize their Call Queue (CQ)/ Auto Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to permit agents to utilize for outgoing caller ID purposes. Select the button next to the resource account with a designated telephone number. Select the button at the bottom of the pane. If you don't have a resource account with a designated contact number: Under, pick the button to add a resource account.

Select the button at the bottom of the results. On the pane: Key in a detailed. Representatives see this name when a call is provided to them. Type in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, select the button.

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After you've created this brand-new resource represent calling ID, you'll still require to: Pick a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you enable them. Once you've selected a language, choose the button at the bottom of the page. Define if you want to play a welcoming to callers when they arrive in the line.

The uploaded recording can be no bigger than 5 MB. If you pick, the system checks out the text that you type (up to 1000 characters) when the Call queue addresses a call. Note When using Text to Speech, the text needs to be gone into in the language chosen for the Call queue.

Teams provides default music to callers while they are on hold in a line. The default music provided in Groups Call lines is without any royalties payable by your organization. If you wish to play a specific audio file, choose and publish an MP3, WAV, or WMA file. Note You are accountable for independently clearing and securing all needed rights and consents to use any music or audio file with your Microsoft Teams service, which may include copyright and other rights in any music, sound impacts, audio, brands, names, and other material in the audio file from all appropriate rights holders, which might include artists, actors, entertainers, artists, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management organizations and any other parties who own, control or accredit the music copyrights, sound effects, audio and other intellectual home rights.

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Evaluation the prerequisites for including representatives to a Call line. You can include up to 200 agents by means of a Teams channel. You need to belong to the group or the creator or owner of the channel to include a channel to the line. To utilize a Groups channel to manage the line: Select the radio button and choose (overflow phone answering service).

Select the channel that you desire to utilize (only standard channels are totally supported) and select. The following customers are supported when using a Teams channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac client Keep in mind If you use this alternative, it can take up to 24 hr for the Call queue to be totally functional.

You can include up to 20 agents separately and up to 200 agents via groups. If you want to add private users or groups to the queue: Select the radio button. To to the queue: Select, look for the user, choose, and then choose. To to the queue: Select, look for the group, choose, and after that select.

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Note New users added to a group can take up to 8 hours for their very first call to show up. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be included as agents to the Call queue. Important Known concern: Appointing private channels to Call lines When utilizing a private channel calls will be distributed to all members of the group even if the private channel just has a subset of group members.

minimizes the amount of time it takes for a caller to be linked to an agent after the representative accepts the call. For conference mode to work, representatives in the Call queue need to use one of the following clients: The most current variation of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later on Agents' Teams accounts need to be set to Teams, Just mode. Agents who don't satisfy the requirements aren't included in the call routing list. We recommend allowing conference mode for your Call queues if your representatives are utilizing compatible customers (overflow virtual receptionist). Suggestion Setting to is the advised setting. overflow answering service. When you've picked your call responding to choices, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Organization Server. Conference mode is needed if Teams users need to consult/transfer calls with Call queues. Representatives may hear the configured music on hold in line for as much as 2 seconds when first signing up with the call.

If you need to utilize Conference mode, choose,, or as the. If you need to use Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the agents, the mix of and isn't supported. If you need to use, choose,, or as the.

When using and when there are less hires queue than readily available agents, only the very first two longest idle representatives will be presented with calls from the line. When utilizing, there might be times when an agent receives a call from the line soon after becoming unavailable, or a short delay in getting a call from the queue after becoming offered.